Customer support that scales — without EU labor costs
English + French support for e‑commerce brands…
EU Contract
GDPR-Ready
Launch in 7-14 Days
Transparent Delivery
What we do
SupportPulse helps you keep customers happy, reduce refunds, and maintain response-time SLAs — without growing internal headcount.
Customer Support (Core)
- Email support
- Live chat support
- Voice support (optional)
E-commerce Operations
- Order status & tracking
- Returns & exchanges
- Refund workflows
Performance & Quality
- CSAT + SLA tracking
- QA monitoring
- Weekly reporting
How it Works
SupportPulse helps you keep customers happy, reduce refunds, and maintain response-time SLAs — without growing internal headcount.
01 – Initial Strategy Call
We review your ticket types, tools, SLAs, and support hours.
02 – Onboarding Setup
We integrate your helpdesk, macros, tone of voice, and workflows.
03 – Go Live & Scale
Launch fast, track KPIs weekly, then scale volume and coverage.
Why SupportPulse
- EU contracting + invoicing for clarity and trust
- English + French customer support
- Fast onboarding with proven e‑commerce workflows
- Weekly KPIs, reporting, and quality checks
Compliance & Reporting
- GDPR‑ready operations
- DPA + SCCs available
- SLA reporting dashboards
Flexible pricing
Start small, validate quality, then scale. Pricing depends on volume, channels, and coverage hours.
Starter
Business hours coverage
- Email + live chat
- Weekly reporting
- Core workflows
Growth
Faster response SLAs
- Expanded coverage
- QA monitoring
- KPI tracking
Multilingual
English + French support
- Higher ticket volumes
- Priority staffing
- SLA reporting
Ready to remove support stress this month?
Start with a small pilot and scale only if you’re happy.